Warranty

OEM TONER (ORIGINAL)

Warranty are provided by the respective manufacturers of the toner such as HP, Canon, Samsung, Fuji Xerox, Brother, Samsung, Ricoh, etc.

PRINTER (NEW)

Warranty for Printers are also provided by the respectively manufacturers.

DR.TONER (COMPATIBLE)

  1. Limited Warranty are provided by San Imaging Solution Sdn Bhd.
  2. We offer 1 to 1 replacement for faulty toners (based on warranty coverage / within 1 YEAR).
  3. Warranty coverage: Manufacturing Defects (if any)
    • Toner leakage before peeling off the security seal.
    • Printing issues such as blur, black dots, white lines and print shadow due to manufacturing defects (with PRINTOUT PROOF).
    • Invoice/Delivery Order No. must be presented (Proof of Purchase).
  4. Warranty non-coverage: Abnormal handling/return & misused by customers
    • The warranty control sticker at the laser toner casing is either broken or missing.
    • The weight of the remaining toner load is less than 50% compared to a new or unused toner cartridge. (Toner load varies from cartridge models)
    • The principal reserve all rights to charge 50% toner usage should there be any exchange take place.
    • The toners casing broken (due to transportation) and OPC drum scratched due to miss-handling on customer’s part.
    • Toner leakage due to any attempts of refilling exercise on dealers or end-users part.
    • The seal was torn (when customer removing it) resulting no toner powder supply from the cartridge.
    • Products ordered or supplied from another merchant.
    • Products damaged from abuse, misuse, tampering, overcharging, improper installation, neglect, freezing or improper conditioning by customer.
    • Removal of any warranty, lot number or serial number markings or stickers
  5. Toner cartridges technical support & warranty procedures: All toners are to be returned Customer Support Department (CSD) for technical inspection & testing. The response lead time from CSD is 5 working days minimum (excluding public holidays) for toner products.

SHIPPING DAMAGE/ERROR, SHORT SHIPMENT:

All damaged or incorrect items shipped as well as short shipments must be reported within 10 days of delivery for a credit or replacement consideration, and we will immediately replace them upon investigation. Please ship the damaged items back to us as we will need to inspect the item.

ENQUIRIES

You can contact us at +6 016-336 7489 via voice or WhatsApp for more information on Warranty Claim.

**Dr.Toner’s limitation of liability is strictly limited to the purchase price of the product. In no event shall we be responsible for incidental or consequential damages of any kind.